GENERAL SUMMARY: The Membership Specialist will represent our martial arts studio by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding revenue targets issued by management through both internal and external prospecting. This is a full-time position reporting directly to the Operations Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES
Lead Generation & Appointment Booking

External marketing, promotions and prospecting are daily activities that require off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of our gym and services, ultimately resulting into leads.
Internal marketing and prospecting. This includes gathering lead referrals through current member base through relationship building and referral tables.
Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company using their proven marketing systems.
Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
Use Social Media to post content multiple times per week to attract new leads, monitor Social Media to interact and answer questions from members and leads, and promote events.
Plan and execute community events to enhance brand awareness and represent the studio in our community (school talks, promo booth). Be a brand ambassador.

Guest Touring & Membership Presentations

Ensure that all guests are warmly greeted at the door and presented the “Studio Tour” when touring guests around the gym as detailed in the Program Director Manual.
Conduct personal private lesson resulting in an enrollment conference where guests are presented program options. (These enrollment conference translate into enrolling 80% of the guests).
Implement the Opportunities Systems to educuate current members about other programs gym offers.
Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets the head instructor before completing the sales process and exiting the gym.
Ensure sales financial goals are met or exceeded each month.
The minimum expectations of a Membership Specialist is to write 10 New Memberships and 5 Upgrade Packages each month after the probation period of the first 3 months.
Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.

Customer Service

Follow up with members that have enrolled to ensure we are exceeding expectations.
Provide the highest level of customer service possible when communicating and interacting with guests.
Assist in maintaining a clean and operational facility.
Manage and help resolve any member issues.
Plan and execute monthly member retention events to keep members engaged and show appreciation to our members (parent night out, parents as coaches, workshops).

Miscellaneous

Schedules are pretty consistent week after week with flexibility for being out of the studio for marketing and community events. All Membership Specialist must be available to work evenings and weekends (as needed). Requests for days off must be given in writing and exceptions can be made by the Manager.
Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.
The Membership Specialist uniform consists of a studio branded shirt (Gi top for intros) and MMA pant which will be provided.

ORGANIZATION RELATIONSHIPS: The Membership Specialist will interact with studio staff. The Membership Specialist will also communicate with members, guests and vendors in the community regarding company promotions and membership packages to support club sales. This position will be required to work as a team to accomplish normal operational efficiencies (inventory, POS, cleaning, etc). This position has no direct reports.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities

Strong sales experience.
End-User knowledge of use of Facebook, Instagram, and Google for promoting events, interacting with leads and members, and building a community amongst members.
Martial Arts Experience a plus.
Ability to work with computers.
Must have good interpersonal communication skills.
Excellent customer service skills.
Independent, self-starter with strong organizational skills.
Must be a team player.
Able to tart part-time while in training, then move to full-time salary + commission + bonus

Minimum certifications/educational level:

High school degree or GED required.
Must complete company sales training and orientation program.

Minimum experience:

1-2 years sales experience preferred.

Physical Requirements:

Must be able to lift 45 lbs.
Typing, using the telephone and computer mouse.
Frequent sitting, standing, walking, and stair climbing.
Ability to demonstrate proper fitness techniques.

Compensation: $25,000.00 - $75,000.00 per year

Premier Martial Arts, where your passion for martial arts meets business success!

At Premier Martial Arts we feel that it’s time for martial arts instructors to have a real opportunity to grow in the martial arts industry as a true professional.

WHAT IS PREMIER MARTIAL ARTS?

With more than 100+ locations across the U.S., Premier Martial Arts empowers thousands of students of all ages on a daily basis. While our approach to martial arts focuses on a combination of techniques found in these effective disciplines: Krav Maga, Kickboxing, Karate, Tae Kwon Do, Jiu-Jitsu, and Kali, Premier Martial Arts goes above and beyond the punching and kicking by focusing on self-improvement.

Our students learn concepts and receive coaching in concentration, goal setting, self-discipline, and confidence that help to keep them on track in life. Our students get to have their personal trainer and success coach all in one.

You see, as martial arts instructors, we have a unique ability to help our youth students during such an influential time of their lives. This means we must take great pride in our education to maximize our potential as educators, communicators, instructors, and community leaders. As for our adult members, we must expand our knowledge in real-world self-defense and fitness to lead them to a more fulfilled and fearless life.

If you are interested in working for a martial arts company dedicated to your growth and success, all while being able to impact your community, look no further!

Premier Martial Arts has the vision, the tools, and infrastructure to support your martial arts professional dreams!

START YOUR CAREER WITH PREMIER MARTIAL ARTS TODAY!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Premier Martial Arts Corporate.

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WHO IS PREMIER MARTIAL ARTS?

The corporate team, the owners, the instructors, and the families we serve is what makes Premier Martial Arts a special place to call a second home. Led by Mr. Barry Van Over and Mr. Myles Baker, the vision for Premier is to not only to impact the communities they serve but to provide real career opportunities for martial artists looking to make an impact.

At Premier Martial Arts we feel that it’s time for martial arts instructors to have a real opportunity to grow in the martial arts industry as a true professional. We feel that a martial arts professional is someone who not only knows how to teach world-class martial arts lessons rooted in life lessons and modern self protection but equally understands the operations of the business.

We believe that we hire good people, and we create great martial arts professionals.
We do this through our culture of commitment to our team members’ growth both personally and professionally.

Hands-on Training

Professional Growth & Advancement

Enjoyable Work Environment